Help Desk

Help-Desk

Get All Issues Addressed smoothly
Internal HR Ticketing System
Issue Resolution & SLA Management
Role Based Query Assignment
Orange Help-desk Module is a comprehensive and secure software for the assistance help desk persons, Orange Help-Desk is an online interface through which employees can communicate various issues and get their queries and concerns resolved. Help-desk module allows employees to raise queries which can be related to HR, Accounts, Admin or Payroll teams.

With the rising demand for the automated routine process, the organizations are planning to reduce the level one support, replacing that with helpdesk automation. This is majorly due to the new industry chain structure consisting of helpdesk automation. The Orange Helpdesk Module is a support center for resolving the queries and issues related to HR. In a small & medium enterprise, the HR related problems are usually handled by a single person while in a large organization the level of support is complex and widespread requiring more than one person.

This module is an important component in the helpdesk assistance and more importantly in automation of helpdesk module. The software follows an algorithm, which helps in the assignment, reminder, and management of tickets being raised.
To resolve HR related problem smooth & take your HR department at next level introduce Orange Helpdesk today.

Automated process of generating the help desk tickets, creating reports, automatically initiating help tickets from alerts and auto assigning tickets to respective department team members.

Based on the resolution tickets are classified into opened, closed, or reopened tickets and all these tickets are recorded in the audit trail.

All the standard features are available on ESS/MSS and mobiles as well which make it all the more easier to access from anywhere and at anytime.